The Don’ts of ChatGPT in Recruiting: AI Best Practices

18 months ago, ChatGPT appeared on the scene, and the impact it has had has been nothing short of profound. It is a powerful tool that leverages artificial intelligence to generate human-like text based on the input it receives. However, there are some concerns and ethical considerations you might want to consider when using this technology.

With new and increasingly specific AI models becoming more widely available, this blog aims to provide insight into how to stay data-safe when using platforms like ChatGPT. In the Talent Acquisition and Human Resource space, we are privy to sensitive and often private information that needs to be handled with care. In short, providing AI platforms with this information can be like handing a thief a key to your house. 

What is ChatGPT and How Does It Work? 

If you haven’t dipped your toe into the GPT world yet because you’re confused about what it even is and how it works, you’re not alone.  

ChatGPT is an app built by OpenAI. It is a Large Language Model (LLM), and it can answer your questions, write copy, generate images, draft emails, hold a conversation, brainstorm ideas, explain code in different programming languages, and more —all based on the natural language prompts you feed it. 

Common ChatGPT Missteps to Avoid  

1. Entering Sensitive Private Information  

In the world of recruiting, we often see candidates who use AI to help clean up resumes or companies who use it to draft job descriptions, however, that can be fraught with challenges. Candidates can inadvertently share sensitive information. Companies may, if not clued into the necessity for specific prompts, create job descriptions that are not EOCC compliant, putting them at potential legal risk.  

Instances have been reported where Amazon and Apple employees leaked employee handbook information into ChatGPT, unintentionally training the AI on their procedures and revealing internal guidelines to the public.  

2. Entering a Candidate’s Personal Information  

AI generates new information based on what is fed into it, including the candidate’s name and other personal information. To protect privacy:  

• NEVER enter a full name.  

• NEVER enter a phone number.  

• NEVER enter an email address.  

The same caution should be applied to clients’ confidential information. 

3. Trust Unconditionally  

AI can and will get facts wrong from time to time, which means relying on it for 100% accurate information can be risky. The same can be said for the information it shares on best practices for specific industries, like SEO or HR.  

4. Allow It to Edit Your Works Without a Self-Edit Afterwards  

Short inputs can lead to AI-generating responses that are off the mark. While GPT-4.0 has improved in this regard, it is still essential to review and edit any AI-generated content. It is also helpful to make note of the often-used ChatGPT phrases such as:  

• In the ever-changing world of…  

• I hope this message finds you well…  

• In the highly competitive field of… 

Originality Matters: Using ChatGPT Responsibly

ChatGPT generates responses by analyzing patterns in vast amounts of text and data, which can sometimes result in output that closely resembles existing works, raising plagiarism concerns. When using ChatGPT or any AI platform, it is crucial to properly cite your sources and verify the accuracy of the information provided. Companies like Google are developing algorithms to distinguish AI-generated content from human-created content, and educational institutions are implementing similar measures.

Don’t Be Fooled By Polished Profiles

With the rise of AI, the optimization of resumes and LinkedIn profiles has become widespread, leveling the playing field for candidates on a surface level. At Titus Talent, we emphasize that a resume doesn’t show up to work, and that’s why we dig deeper to evaluate the Head, Heart, and Briefcase. This philosophy is further validated by the evolution of AI. Resumes and social media profiles should serve as a springboard for curiosity and a launchpad for effective interviewing. By asking the right questions, you can cut through the noise and obtain the information necessary for informed decision-making, ensuring a great hire.

The Wrap Up

While ChatGPT is a groundbreaking tool, it is crucial to use it responsibly. Be aware of the ethical implications, and always prioritize the privacy and security of sensitive information. By understanding and adhering to these guidelines, you can make the most of what ChatGPT has to offer while minimizing potential risks. This technology is new to all of us, and in embracing it we aim to adopt a critical view to ensure we’re supporting our partners in making effective, well informed decisions as they outwork their talent strategy. 

At Titus Talent Strategies, we understand the power of human connection. We believe that building genuine relationships is paramount in the talent acquisition process. Our commitment to being relentlessly relational goes beyond transactions; it is about fostering trust and understanding with both candidates and clients.   

We invest time in getting to know your unique needs and the specific qualities that make a candidate a perfect fit for your company culture. This focus on people ensures we deliver high-caliber talent who will make a lasting impact on your organization. Connect with us today to learn more.